Your satisfaction is our priority.

At ACMETO Bath & Kitchen Inc., we stand behind the quality of our products and services. If for any reason you are not completely satisfied with your purchase, please review our return and refund guidelines below:

Returns

Returns are accepted within 30 days of delivery for eligible, unused, and undamaged items in their original packaging.

Custom-made or special-order items are non-returnable unless defective or damaged upon arrival.

To initiate a return, please contact our customer service at [email protected] with your order number and reason for return.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be processed within 5–7 business days to your original payment method.

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method to ensure safe return.